Exception Assist

Something just went sideways.
Tell us what happened.

Paste a description or use the guided form. Results in under 60 seconds. No login required.

A — What happened

Exception type

Cargo type

Temperature sensitive?

Customer priority

B — SLA & Timing

Delay (hours)

How many hours behind schedule?

SLA window (hours)

Your contracted delivery window

SLA penalty ($/hr)

Leave blank to use reference default

B — Pickup Details

Minutes past scheduled pickup

Carrier mode

Carrier reachable?

Appointment type

B — Temperature (Cold Chain)

Required min (°F)

Required max (°F)

Recorded max (°F)

Recorded min (°F)

Excursion duration (min)

Shipment stage

C — Cost & Alternatives

Expedite cost ($)

Alternate carrier available?

Alternate carrier cost ($)

Cargo declared value ($)

No login required. No integrations needed. Results in under 60 seconds.

Step 2 of 2 — Confirm what we understood

Is this right?

Review the fields we extracted. Edit anything that's wrong before we run the analysis.

Policy pack:

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BETA Show decision trace & confidence analysis

① Inputs as understood by engine

② Rules that fired

③ Where confidence dropped

ZONE 2 Why this recommendation

COST Financial analysis

ZONE 3 Next steps

ZONE 4 Message drafts & export

ℹ Drafts are suggestions — always review before sending.

Beta feedback — help us improve this recommendation

What was wrong? (Recommended action should have been…)

Which reasoning step was incorrect? (Step number, or leave blank)

Wrong threshold? (What should it be?)

"It depends on…" — add a condition that changes this

Missing rule (describe it)

What did you actually do?

What was the outcome?

Additional notes

✓ Feedback received — thank you

Something just went sideways.Tell us what happened.

Is this right?

Something just went sideways.
Tell us what happened.